Terms of service

General information

HÆIR
Rugårdsvej 4, 1. 6.
5000 Odense C
CVR number: 35503242
Email: kontakt

Prices

With HÆIR All prices are in Danish kroner and are stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold out items.

Payment

HÆRIR receives payment with VISA, Mastercard, PayPal, Apple Pay, Google Pay, Amercian Express, Maestro, iDeal, Bancontact, Shop pay . All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out/discontinued items.

There is a 2-year right of complaint according to the Danish Sales Act. Our right of complaint applies to defects in material and/or manufacturing. You can have the product repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must complain within a "reasonable time" after you have discovered the defect/fault. HÆIR will cover return costs to a reasonable extent.

For returns, complaints and exercising the right of withdrawal, please send to:
HÆIR
Rugårdsvej 4, 1. 6.
5000 Odense C
Cash on delivery shipments are not accepted.

Right of withdrawal

There is a 14-day full right of return on items purchased in our webshop.

The period is calculated from the day you receive the order.
You must bear the return costs yourself.
Cancellations must be notified to us no later than 14 days after purchase and you must return the shipment no later than 14 days after cancellation.

If you wish to return the item to us, you must send the item to

HÆIR
Rugårdsvej 4, 1. 6.
5000 Odense C

after you have given us written notice by email.


You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.

Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal.

You can cancel by giving us written notice by e-mail to kontakt@haeir.dk

It is important that you write your order number with the cancellation so that we know which order you would like to cancel. You must bear the direct costs associated with the return. When returning, you are responsible for ensuring that the item is properly packaged. You must enclose a copy of the order confirmation.
You bear the risk of the goods from the time of delivery until we have received them back.
We do not accept packages sent by cash on delivery.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the goods as if you were trying them on in a physical store.

If the item has been tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase price back, you must therefore test the item without actually using it.

Refund

If you regret your purchase, you will of course receive a refund of the amount you have paid to us.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase price.
V Refunds will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.

Delivery

HÆIR strives to ship orders as quickly as possible. Delivery prices start at DKK 48.
Your goods will be shipped either from DK.

Goods are delivered every weekday.

Special delivery terms apply to certain items. The terms will be stated specifically prior to the purchase of these items.

Privacy Policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Telephone number
Email address
Information about what you have purchased

We process your personal data for the purpose of delivering the goods to you and to process inquiries regarding your purchase. The processing is carried out in accordance with the rules in our personal data policy for HÆIR . Here you can read more about how your information is processed, when it is deleted, and what rights you have as a registered user.